سياسة الإستبدال والإسترجاع

Return and Exchange Policy • Return the product within (3) days only if the product is defective or does not match the specifications on the invoice, and the customer bears all shipping costs. • Exchange within (3) days from the date the customer receives the order, and the customer bears the cost of shipping the product to the company's headquarters and the cost of shipping the new product. • The product must be in its original condition with complete packaging and not used. • The product is subject to inspection by the relevant department to ensure it complies with packaging conditions and to verify all accessories for approval or rejection of the exchange or return. • The company has the right to refuse the exchange or return request if the conditions of the policy are not met. • The transportation of goods for the purpose of exchange and return is the responsibility of the customer. • The customer has no right to return or exchange special orders, tailored products, or products manufactured upon their request. • In case of refund, the amount will be transferred to the account from which the payment was made within a maximum of (15) days. • In case of refunds paid by (Visa or MasterCard) card, (2.75%) will be deducted from the refunded amount as bank transaction fees. • Products cannot be returned if more than (10) days have passed since the date of receiving the first payment for the imported products' price offer.